Last updated: October 11, 2026
We want you and your pet to love your Woof and Wool order. Here's how refunds and replacements work.
Damaged, faulty or wrong item
If your order arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund – you won't need to send the item back.
Lost parcels
If your order hasn't arrived within 30 business days of shipping, contact us and we'll send a replacement or give you a full refund.
Change of mind and sizing
Because every set is shipped to you from our supplier, we don't accept returns or exchanges for change of mind or the wrong size chosen. Please check the size guide before ordering – and if you're unsure, email us your pet's measurements and we'll recommend a size.
Where local law gives you additional rights (for example, the 14-day right of withdrawal for customers in the EU and UK), those rights still apply. To use them, email us within 14 days of delivery; the item must be unused and returned at your cost, and we'll refund you within 14 days of receiving it.
Order cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to show it.
Questions?
Email titas.paliskis@gmail.com – we're happy to help.